Your privacy matters to us

At CoreFit Pilates Studio, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, use our booking platform, or train with us in our studios.

Information We Collect

To provide you with a seamless and premium studio experience, we may collect the following types of information:

• Personal Details: Your name, email address, phone number, date of birth, and account login credentials.

• Booking & Billing Info: Class reservations, membership history, attendance logs, and securely processed payment details.

• Health & Fitness Profile: Injuries, pregnancy status, or physical conditions you choose to share via our liability waivers or intake forms to ensure your safety on the equipment.

• Technical Data: IP address, browser type, device identifiers, and usage patterns on our website and booking app.

How We Use Your Information

We use your information exclusively to elevate your studio experience and manage our operations safely:

• Schedule & Manage Bookings: Reserving your carriage, managing waitlists, and tracking your class packages.

• Tailor Your Practice: Ensuring our instructors are aware of your modifications, injuries, or fitness goals for a safe workout.

• Communication: Sending essential class confirmations, waitlist updates, studio closures, and booking reminders.

• Studio Updates: Sending marketing emails or texts about new class types, studio events, or promotions (which you can opt out of at any time).

• Improve Our Services: Analyzing website traffic and class attendance trends to optimize our schedule and digital experience.

Data Protection & Security

We implement premium security measures to protect your personal and fitness data, including:

• Secure Storage: Utilizing encrypted, industry-standard studio management and payment processing platforms (e.g., Mindbody, Mariana Tek, or Stripe).

• Restricted Access: Limiting data access strictly to authorized studio staff and instructors who require it to manage your classes safely.

• Regulatory Compliance: Adhering to applicable data protection laws and consumer privacy regulations.

Sharing of Information

We strictly do not sell, rent, or trade your personal information. Your data is only shared with:

• Internal Studio Staff: Instructors and front-desk teams to customize your workout and assist with bookings.

• Trusted Service Providers: Third-party platforms that host our booking software, process payments, or distribute our newsletters.

• Legal Authorities: Only if strictly required by law, regulation, or court order.

Cookies & Website Analytics

Our website uses cookies and tracking technologies to optimize your browsing experience:

• Functionality: Keeping you logged into your account and remembering your preferred studio location.

• Performance: Analyzing how visitors interact with our site so we can make booking faster and more intuitive.

• Note: You can easily manage or disable cookies through your personal browser settings.

Your Rights

You maintain full control over your data. At any time, you have the right to:

• Access, update, or correct your personal profile details.

• Request the permanent deletion of your account and data (subject to legal or billing retention requirements).

• Opt out of marketing emails or SMS updates by clicking "unsubscribe" or replying "STOP".

To make a privacy request, please contact our team using the details provided below.

Third-Party Links

Our website or booking platform may contain links to third-party digital services (such as social media integration or partner retail brands). We are not responsible for the independent privacy practices of those external sites.

Updates to This Policy

We may update this Privacy Policy periodically to reflect shifts in our services or evolving legal standards. Any revisions will be updated directly on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your studio data is handled, please reach out to us:

• Email: hello@evolveequine.co.za